WARRANTY AND RETURN POLICY
At FROKANE INVESTMENTS (PTY) LTD, we stand behind the quality of our products and services and are committed to customer satisfaction. All hardware and software purchased directly from FROKANE INVESTMENTS (PTY) LTD include a one-year limited warranty unless specified in the quotation, effective from the date of purchase. This warranty covers defects in materials and workmanship under normal use and conditions. If a product proves to be defective during the warranty period, we will repair or replace it at no additional cost.
However, the warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or external factors such as power surges or environmental conditions. In addition to our warranty coverage, FROKANE INVESTMENTS (PTY) LTD offers a 7-day return policy on eligible products. Customers may return items within 7 days of purchase for a full refund or exchange which is subjected to management approval, provided the item is in its original condition and has packaging, with all accessories and documentation included. Proof of purchase is required for all returns. Software products are generally non-refundable once activated or downloaded, unless defective or explicitly covered under the warranty. Custom or special-order items may also be excluded from standard returns.
To initiate a return or warranty claim, customers must contact our support team at [+2673938835 / info@frokane.co.bw] for authorization and further instructions. Unauthorized returns may be rejected or subject to a restocking fee. Refunds for eligible returns will be processed within 7–14 business days after the item is received and inspected. FROKANE INVESTMENTS (PTY) LTD reserves the right to update or modify this policy as needed. We aim to ensure a smooth and fair experience for our customers while maintaining high standards of quality and service.
However, the warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or external factors such as power surges or environmental conditions. In addition to our warranty coverage, FROKANE INVESTMENTS (PTY) LTD offers a 7-day return policy on eligible products. Customers may return items within 7 days of purchase for a full refund or exchange which is subjected to management approval, provided the item is in its original condition and has packaging, with all accessories and documentation included. Proof of purchase is required for all returns. Software products are generally non-refundable once activated or downloaded, unless defective or explicitly covered under the warranty. Custom or special-order items may also be excluded from standard returns.
To initiate a return or warranty claim, customers must contact our support team at [+2673938835 / info@frokane.co.bw] for authorization and further instructions. Unauthorized returns may be rejected or subject to a restocking fee. Refunds for eligible returns will be processed within 7–14 business days after the item is received and inspected. FROKANE INVESTMENTS (PTY) LTD reserves the right to update or modify this policy as needed. We aim to ensure a smooth and fair experience for our customers while maintaining high standards of quality and service.