Privacy Policy
Your Privacy Matters to Us
At Frokane, we are an ICT and electronics company based in Botswana. Frokane use Odoo eCommerce to manage it's online store, customer accounts, and support services. Your personal information is handled in accordance with Botswana’s Data Protection Act of 2018.
Information You Provide
-
Full name
Email address
Phone number
Billing and delivery address
Company details (for business customers)
Tax/VAT details (if applicable)
Account login credentials
Messages submitted via contact forms
Automatically Collected Information
-
IP address
Browser and device type
Order history
Shopping cart activity
Website usage data
How We Use Your Information
-
To process and deliver orders
To generate invoices and quotations
To provide technical support and warranty services
To manage your customer account
To communicate order updates
To improve our website and services
To comply with Botswana tax and legal requirements
Payments
All payments are processed securely through third-party payment providers integrated with our Odoo system. We do not store full debit or credit card details on our servers.
Data Hosting & Security
The Odoo system with our databases is hosted on secure cloud servers. We implement:
-
SSL encryption
Password-protected accounts
Role-based access controls
Secure server configurations
Regular system updates
Sharing Your Information
We may share necessary information with:
-
Courier companies for delivery
Payment gateway providers
IT hosting and support providers
Suppliers for warranty claims
Authorities where legally required
We do not sell your personal information.
Your Rights
Under Botswana’s Data Protection Act, you have the right to:
-
Access your personal data
Request correction of inaccurate information
Request deletion where legally permitted
Object to marketing communications
Withdraw consent at any time
Cookies
Our website uses cookies to maintain your shopping cart, improve functionality, analyze traffic, and enhance security. You may disable cookies in your browser settings.
Data Retention
We retain personal information only as long as necessary to fulfill orders, maintain warranty records, and comply with Botswana accounting and tax laws. Data is securely deleted or archived when no longer required.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
FROKANE
Address: Plot 131, Floor 1, Unit 7B, Independence Avenue, Gaborone, Botswana
Email: info@frokane.co.bw /
sales@frokane.co.bw
Phone: +267 393 8825
Your Privacy Matters to Us
At Frokane, we are an ICT and electronics company based in Botswana. Frokane use Odoo eCommerce to manage it's online store, customer accounts, and support services. Your personal information is handled in accordance with Botswana’s Data Protection Act of 2018.
Information You Provide
-
Full name
Email address
Phone number
Billing and delivery address
Company details (for business customers)
Tax/VAT details (if applicable)
Account login credentials
Messages submitted via contact forms
Automatically Collected Information
-
IP address
Browser and device type
Order history
Shopping cart activity
Website usage data
How We Use Your Information
-
To process and deliver orders
To generate invoices and quotations
To provide technical support and warranty services
To manage your customer account
To communicate order updates
To improve our website and services
To comply with Botswana tax and legal requirements
Payments
All payments are processed securely through third-party payment providers integrated with our Odoo system. We do not store full debit or credit card details on our servers.
Data Hosting & Security
The Odoo system with our databases is hosted on secure cloud servers. We implement:
-
SSL encryption
Password-protected accounts
Role-based access controls
Secure server configurations
Regular system updates
Sharing Your Information
We may share necessary information with:
-
Courier companies for delivery
Payment gateway providers
IT hosting and support providers
Suppliers for warranty claims
Authorities where legally required
We do not sell your personal information.
Your Rights
Under Botswana’s Data Protection Act, you have the right to:
-
Access your personal data
Request correction of inaccurate information
Request deletion where legally permitted
Object to marketing communications
Withdraw consent at any time
Cookies
Our website uses cookies to maintain your shopping cart, improve functionality, analyze traffic, and enhance security. You may disable cookies in your browser settings.
Data Retention
We retain personal information only as long as necessary to fulfill orders, maintain warranty records, and comply with Botswana accounting and tax laws. Data is securely deleted or archived when no longer required.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
FROKANE
Address: Plot 131, Floor 1, Unit 7B, Independence Avenue, Gaborone, Botswana
Email: info@frokane.co.bw /
sales@frokane.co.bw
Phone: +267 393 8825