Terms & Conditions
Welcome to Frokane. These Terms & Conditions govern your use of our website and eCommerce platform operated through Odoo. By accessing or purchasing from our website, you agree to comply with and be bound by these terms.
1. About Us
Frokane is an ICT and electronics company based in Gaborone, Botswana. We supply technology products, accessories, and related support services to individuals and businesses.
2. Use of Our Website
-
You agree to use this website for lawful purposes only.
You must not misuse, disrupt, or attempt to gain unauthorized access to our systems.
You are responsible for maintaining the confidentiality of your account login details.
We reserve the right to suspend or terminate accounts that violate these terms.
3. Product Information
We strive to ensure that product descriptions, specifications, and prices are accurate. However:
-
Prices are subject to change without notice.
Product images are for illustration purposes only.
Availability may change without prior notice.
We reserve the right to correct pricing or listing errors.
4. Orders & Acceptance
-
An order is only confirmed once payment is received and processed.
We reserve the right to refuse or cancel orders due to pricing errors, stock shortages, or suspected fraud.
If an order is cancelled after payment, a refund will be processed accordingly.
5. Payments
All payments are processed securely via third-party payment providers integrated with our Odoo system. We do not store full debit or credit card details on our servers.
6. Delivery
-
Delivery timelines are estimates and may vary depending on location and courier services.
Risk passes to the customer upon delivery.
Please ensure correct delivery details are provided when placing your order.
7. Returns & Warranty
-
Returns must comply with our returns policy and applicable Botswana consumer protection laws.
Warranty claims are subject to manufacturer terms and inspection.
Products must not be physically damaged or misused for warranty to apply.
8. Limitation of Liability
Frokane shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase value of the product in question, where permitted by law.
9. Intellectual Property
All website content, including logos, text, graphics, and product listings, remains the property of Frokane unless otherwise stated. Unauthorized reproduction or distribution is prohibited.
10. Privacy & Data Protection
Your use of our website is also governed by our Privacy Policy. We collect and process personal information in accordance with Botswana’s Data Protection Act of 2024 and other applicable laws. By using our website, you consent to such processing where lawful.
11. Governing Law
These Terms & Conditions are governed by the laws of Botswana. Any disputes arising shall be subject to the jurisdiction of Botswana courts.
12. Updates to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this page.
Terms & Conditions
Welcome to Frokane. These Terms & Conditions govern your use of our website and eCommerce platform operated through Odoo. By accessing or purchasing from our website, you agree to comply with and be bound by these terms.
1. About Us
Frokane is an ICT and electronics company based in Gaborone, Botswana. We supply technology products, accessories, and related support services to individuals and businesses.
2. Use of Our Website
-
You agree to use this website for lawful purposes only.
You must not misuse, disrupt, or attempt to gain unauthorized access to our systems.
You are responsible for maintaining the confidentiality of your account login details.
We reserve the right to suspend or terminate accounts that violate these terms.
3. Product Information
We strive to ensure that product descriptions, specifications, and prices are accurate. However:
-
Prices are subject to change without notice.
Product images are for illustration purposes only.
Availability may change without prior notice.
We reserve the right to correct pricing or listing errors.
4. Orders & Acceptance
-
An order is only confirmed once payment is received and processed.
We reserve the right to refuse or cancel orders due to pricing errors, stock shortages, or suspected fraud.
If an order is cancelled after payment, a refund will be processed accordingly.
5. Payments
All payments are processed securely via third-party payment providers integrated with our Odoo system. We do not store full debit or credit card details on our servers.
6. Delivery
-
Delivery timelines are estimates and may vary depending on location and courier services.
Risk passes to the customer upon delivery.
Please ensure correct delivery details are provided when placing your order.
7. Returns & Warranty
-
Returns must comply with our returns policy and applicable Botswana consumer protection laws.
Warranty claims are subject to manufacturer terms and inspection.
Products must not be physically damaged or misused for warranty to apply.
8. Limitation of Liability
Frokane shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase value of the product in question, where permitted by law.
9. Intellectual Property
All website content, including logos, text, graphics, and product listings, remains the property of Frokane unless otherwise stated. Unauthorized reproduction or distribution is prohibited.
10. Privacy & Data Protection
Your use of our website is also governed by our Privacy Policy. We collect and process personal information in accordance with Botswana’s Data Protection Act of 2024 and other applicable laws. By using our website, you consent to such processing where lawful.
11. Governing Law
These Terms & Conditions are governed by the laws of Botswana. Any disputes arising shall be subject to the jurisdiction of Botswana courts.
12. Updates to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this page.